M Terra respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or purchase products from us.
This policy is designed to comply with the Australian Privacy Principles contained in the Privacy Act 1988.
By using our website or purchasing our products, you agree to the collection and use of information in accordance with this policy.
1. Personal Information We Collect
When you visit or make a purchase from M Terra, we may collect personal information including:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment details (processed securely via payment providers, we do not store any of your payment information)
- Order history and purchase information
When you browse our website, we may also automatically collect certain technical information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Website usage data and browsing behaviour
This information helps us improve the functionality and performance of our website.
2. How We Collect Personal Information
We collect personal information when you:
- Place an order through our website
- Create an account (if applicable)
- Subscribe to marketing emails
- Contact us through forms or email
- Browse our website using cookies or similar technologies
3. How We Use Your Information
We use the personal information we collect for purposes including:
- Processing and fulfilling orders
- Delivering products to you
- Communicating about your orders
- Providing customer support
- Improving our website and services
- Preventing fraud and maintaining website security
- Sending marketing communications where you have consented
If you subscribe to marketing communications, you may receive updates about:
- New product releases
- Promotions and offers
- Store announcements
You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
4. Consent
By providing personal information to complete a purchase, arrange delivery, or contact us, you consent to us collecting and using your information for that purpose.
For marketing communications, we will request your consent before sending promotional emails.
You may withdraw your consent at any time by contacting us at: sales@mterra.com.au
5. Disclosure of Personal Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
- Payment processors
- Shipping and courier providers
- Website hosting providers
- Analytics services
- IT and security providers
These providers only receive the information necessary to perform their services.
We may also disclose your personal information if required to do so by law or if necessary to protect our legal rights.
M Terra does not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Overseas Disclosure
Some of the third-party service providers we use may store or process personal information outside Australia.
By using our website, you acknowledge that your personal information may be transferred to overseas service providers where required to provide our services.
We take reasonable steps to ensure that these providers handle your information in accordance with applicable privacy laws.
7. Payment Security
Payments made on our website are processed through secure third-party payment gateways.
Credit card information is encrypted and processed using industry-standard security protocols.
M Terra does not store full credit card details on our servers.
8. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and improve website functionality.
Cookies may be used to:
- Remember items in your shopping cart
- Store user preferences
- Enable checkout functionality
- Analyse website traffic and usage
- Improve website performance
Examples of cookies we may collect, include:
- Session cookies that maintain your cart contents
- Login cookies for account access
- Analytics cookies used by tools such as Google Analytics
- Security cookies used to protect against fraudulent activity
You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.
9. Security
We take reasonable technical and organisational precautions to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Our website uses secure technologies including SSL encryption to protect data transmitted online.
While we take appropriate measures to safeguard your information, no online transmission or electronic storage method can be guaranteed to be completely secure.
10. Age of Consent
By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have consent from a parent or guardian to use this website.
11. Accessing or Correcting Your Information
You have the right to request access to the personal information we hold about you.
If you believe any information, we hold is inaccurate, outdated, incomplete, or misleading, you may request that it be corrected.
To make a request, please contact us at: sales@mterra.com.au
12. Changes to This Privacy Policy
M Terra may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page and will take effect immediately upon publication.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at: sales@mterra.com.au