At M Terra, every piece is handled with care and attention before it leaves our studio.

Many of our artworks and decorative pieces are one-of-a-kind creations and may require professional preparation, framing, and specialised packaging prior to dispatch. Our delivery timeframes reflect the care taken to ensure each item arrives safely.

1. Preparation & Dispatch Timeframe

Many of our artworks and decorative pieces require professional preparation prior to dispatch. Our standard preparation and dispatch timeframe is 2 to 5 weeks.

This timeframe may include:

  • Professional framing (where required)
  • Final inspection and quality checks
  • Protective packaging for fragile items
  • Dispatch coordination with our shipping partners

For items that do not require additional preparation such as framing, orders are typically dispatched within approximately 5 – 10 business days (1 to 2 weeks).

While we aim to dispatch eligible items within this timeframe, delays may occasionally occur due to order volumes, preparation requirements, or other operational factors. Customers are kindly asked to allow sufficient processing time before dispatch.

2. Estimated Transit Times

Once your order has been dispatched, estimated delivery times are as follows:

Metro Areas (Sydney, Melbourne, Brisbane, Adelaide)
3 – 7 business days

Regional Areas
5 – 10 business days

Western Australia, Tasmania, Northern Territory & Far North Queensland
7 – 14 business days

Please note that delivery timeframes are estimates only and may vary depending on courier services, weather conditions, or other factors outside our control.

3. Shipping Locations

M Terra currently ships Australia-wide only.

To ensure successful delivery:

  • A valid street address must be provided at checkout
  • We are unable to deliver to multiple addresses within a single order

4. Packaging of Fragile Items

Due to the delicate nature of artworks, ceramics, and decorative pieces, all items are securely packaged using protective materials designed to minimise the risk of damage during transit.

5. Delivery Responsibility

Once an order has been dispatched, delivery is managed by third-party courier services.

While M Terra works closely with our shipping partners to ensure safe and timely delivery, occasional delays may occur that are outside our control.

If you experience a delivery issue, please contact us and we will assist in resolving the matter with the courier.

6. Authority to Leave

If you choose Authority to Leave at checkout, the courier may leave your parcel in a safe location at your delivery address.

By selecting this option, you accept responsibility for the parcel once it has been delivered to the nominated location.

M Terra cannot be responsible for parcels that are lost or stolen after delivery where Authority to Leave has been authorised.

7. Missed Deliveries

If delivery is attempted and no one is available to receive the parcel:

  • The courier may leave a notification card or contact you directly
  • Redelivery or collection arrangements may need to be made with the courier

If an order is returned to M Terra due to repeated failed delivery attempts or incorrect address details, additional shipping fees may apply for re-dispatch.

8. Shipping Enquiries

If you have any questions regarding your order or delivery status, please contact us at: sales@mterra.com.au