These Terms & Conditions govern the use of the M Terra website and the purchase of products from our store. By accessing our website or placing an order, you agree to comply with and be bound by the following terms.
If you have any questions regarding these terms, please contact us at sales@mterra.com.au.
1. General
By placing an order with M Terra, you confirm that you have read, understood, and agreed to these Terms & Conditions.
We reserve the right to update or modify these terms at any time without prior notice. The latest version will always be available on our website.
2. Product Information
M Terra specialises in artistic and one-of-a-kind products including artwork, vases, and home décor pieces.
Many of our products are handmade or artist-created. As a result:
- Each item may contain slight variations in colour, texture, or finish.
- Natural materials such as timber or ceramics may display unique characteristics.
- Colours may vary slightly depending on screen display settings.
These variations are not considered faults but are part of the unique nature of each piece.
3. Stock Availability
Most products sold by M Terra are one-of-a-kind items.
Once sold, these items may not be restocked or reproduced.
If an item becomes unavailable after purchase due to unforeseen circumstances, we will contact you promptly to offer:
- A full refund, or
- An alternative solution where available.
4. Free Shipping Promotion
M Terra may offer free shipping promotions from time to time.
Current Offer
Spend over $300 on small homeware items to receive complimentary shipping.
Conditions:
- Items are categorised by weight and size.
- Larger or heavier items may be excluded from the promotion.
- The promotion cannot be used in conjunction with any other offer.
- Discounts apply to selected products only.
- All promotions are subject to stock availability.
- M Terra reserves the right to modify or cancel promotional offers at any time.
5. Order Processing
Orders are processed once payment has been successfully completed.
Once an order has been placed, it immediately enters our processing system. Please ensure that all order details are correct before confirming your purchase.
6. Cancelling Orders
Orders cannot usually be cancelled once they have been placed.
In rare circumstances where an order has not yet been processed or dispatched, you may contact us immediately at sales@mterra.com.au to request a cancellation.
Cancellation requests are considered at our discretion and will only be confirmed in writing.
Once an order has been dispatched, it cannot be cancelled.
This policy does not affect your rights under Australian Consumer Law.
7. Adding Items to an Existing Order
If your order has not yet been processed, it may be possible to add additional items.
Please contact us as soon as possible at sales@mterra.com.au.
If the order has already been processed or dispatched, additional items must be placed as a separate order.
8. Framing and Delivery Time
Some artworks require professional framing prior to dispatch.
Please allow 2–5 weeks for delivery where framing is required. This timeframe includes:
- Professional framing
- Quality inspection
- Protective packaging for fragile items
- Shipping preparation
These timeframes ensure each piece is handled with the highest level of care.
9. Shipping and Delivery
Shipping times may vary depending on your location and the nature of the item.
M Terra takes great care in packaging fragile and valuable items to ensure safe delivery. However, delivery times may occasionally be affected by factors outside our control, including courier delays.
If you experience any issues with delivery, please contact us at sales@mterra.com.au.
10. Returns and Change of Mind
Due to the one-of-a-kind nature of many of our products, we do not accept returns for change of mind.
We encourage customers to carefully review product descriptions, images, and dimensions before placing an order.
This policy does not exclude or replace your rights under Australian Consumer Law.
11. Damaged or Faulty Items
Under Australian Consumer Law, customers are entitled to a replacement, repair, or refund if a product is faulty, damaged, or not as described.
If your item arrives damaged or faulty:
- Contact us within 7 days of receiving the item at sales@mterra.com.au
- Provide clear photos of the item and packaging
- Include your order number and description of the issue
Once the issue is assessed, we will provide an appropriate remedy which may include:
- A replacement (if available)
- A repair
- A refund where required by law
12. Refunds
Refunds approved by M Terra will be processed using the original payment method where possible.
Processing times may vary depending on your payment provider.
13. Website Security
M Terra takes reasonable steps to ensure that our website and payment systems are secure.
All payments are processed through secure third-party payment gateways. M Terra does not store credit card details.
14. Limitation of Liability
To the maximum extent permitted by law, M Terra will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these terms excludes or limits rights granted under Australian Consumer Law.
15. Contact
For all enquiries including orders, product information, returns, or feedback, please contact at:
Email: sales@mterra.com.au